Questions Tab

The Questions tab provides the full details of all indexes and questions included on the survey. Each index appears as a separate subtab at the top of the page, along with an Additional Questions subtab for any non-index and custom questions. Click a subtab to view the results for an index and its questions.

The top of an index subtab displays a summary of the results for that index, including current mean, current top box and total respondents.

Questions tab

This tab displays the following data depending on the type of survey questions and customized metrics:

Respondents
The number of people who responded to the question.

Current Mean
The average response to the question, showing overall satisfaction or agreement among respondents.

Current Topbox
The percentage of highest-rated responses to the question, showing the proportion of strongest agreement among respondents.

Frequency Distribution
The breakdown of percentages across the response scale, showing the distribution of responses and helping interpret variation in results. Position your mouse pointer over the distribution graphic to view the response percentages.

Database Mean n
The average response at the nᵗʰ percentile in the comparison database, for benchmarking the current mean.

Database Top Box n
The percentage of highest-rated responses at the nᵗʰ percentile in the comparison database, for benchmarking the current top box.

Mean Percentile Rank
The position of the average response (i.e., current mean) in the comparison database. A higher percentile means better results.

Top Box Percentile Rank
The position of the highest-rated response percentage (i.e., current top box) in the comparison database. A higher percentile means better results.

Highest Response
The most common option respondents selected, and its corresponding percentage out of all responses.

% Yes/No
The percentage of "Yes" or "No" responses.

Sentiment Distribution
The percentage of responses in four sentiment categories: positive, negative, neutral (neither positive nor negative), and mixed (positive and negative). Position your mouse cursor over the distribution data to view specific response numbers for each sentiment.

The color of the Current Mean, Current Top Box, Mean Percentile Rank, and Top Box Percentile Rank values corresponds to percentile ranges in the comparison database:

	The value is greater than or equal to the 90ᵗʰ percentile.
	The value is within the 75ᵗʰ to 89ᵗʰ percentile.
	The value is within the 50ᵗʰ to 74ᵗʰ percentile.
	The value is within the 25ᵗʰ to 49ᵗʰ percentile.
	The value is less than the 25ᵗʰ percentile.
	The value can't be compared or there is no comparison database.

Click View Data Over Time to display a question’s change in mean and frequency distribution data during the selected time period. If it is available to you, click View Individual Responses to view a question’s responses. When viewing individual responses of an exit survey, click a respondent’s name to view their responses to all survey questions.

Question data over time

Customize Metrics

To customize which data appear on the Questions tab, click Customize Metrics above the first question on the right side of the page. This will display the Edit Columns window.

Edit Columns window

The left area lists the metrics available for you to view. The right area lists the data columns that will appear on the Questions tab. The top-to-bottom order of the data columns in the right area reflects their left-to-right order on the tab.

• To add a metric, select it in the left area, and then click the add button ().
• To remove a metric, select it in the right area, and then click the remove button ().
• To change the order of a metric, select it in the right area, and then use the up button () and down button () to reposition it.