If Gallup Access isn’t working as expected or is running slowly, try these steps to improve performance before contacting Gallup Support.
Supported browsers
Gallup recommends using one of the two most recent versions of:
Microsoft Edge
Google Chrome
Safari
For more details, see our recommended site configurations.
Steps to try first
Navigate to gallup.com/access instead of using a saved bookmark.
Clear your browser’s cache and cookies, close the browser, reopen it, and try again.
Disable browser extensions and try again. See Google Help Center or Microsoft Support for instructions.
Try a different browser or device.
Disconnect from any VPN and test again.
When to contact Gallup Support
If the issue continues, contact Gallup Support and include:
A screenshot of the error
The page URL
The time the issue occurred
A short description of what you were doing
Important: Don’t send files that contain Personally Identifiable Information (PII). Gallup can’t accept or review emails with PII, and these files are deleted automatically.